FAQ – Frequently Asked Questions

What is Digital Resources?

A digital Resource is a digital textbook, a downloadable version of a printed paper textbook. Readers have interactive features that allow for a more engaging reading experience than with print textbooks.

How do I access my Digital resources after purchase?

Your Digital resources are available in 3-4 working days to you through your registered email following your purchase. With your Alphanumeric access code, you will receive How to Download your Access code template.

What devices can I read a Digital Resources on?

Read your digital e-textbooks on any computer, tablet or mobile phone. E-textbooks is compatible with both MACs and PCs as well as iOS, Android devices.

Can I print my eTextbook?

Restrictions around the use of copy & paste and printing are set by the publisher on a title by title basis. You can view the restrictions on the Product Details page for the title purchased.

Will my data be used for marketing purposes or sold to third parties?

No. Online Store does not share user data and all registered information with any third party or any marketing company.

When will I receive my order?

In case of digital resources purchase email with the access code will be sent to your registered email within 3-4 working days through email on receiving the payment for the same. On selecting Delivery to my location for print resources delivery will be done within 10 to 12 workings days on receiving the payment confirmation.

What do I do if I never received my order?

If you never received your order you can contact our support team on UOS@panworldllc.com

What do I do if I received damaged print resources?

In Case you receive the damage print resources immediately inform the support team and send the image of damaged book. If it has been damaged during shipping we will replace with the new. Please inform our support team on UOS@panworldllc.com.

How do I make changes to an order I’ve already placed?

Once the order is placed, the order will not be changed nor you can return them. Digital access code is non-returnable, once sold will not be returned in any case.

How do I contact your company if my question isn’t answered here?

Email to our Support Team on UOS@panworldllc.com


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